7-Day Return Policy for Oppenmart
At Oppenmart, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy within 7 days of receiving your order. Please read our return policy guidelines below:
1. Eligibility Criteria:
- Items must be unused, unworn, and in the same condition as received.
- All original tags, packaging, and accessories must be intact.
- Personalized or customized items are not eligible for return unless they are defective or damaged upon receipt.
2. Initiation of Return:
- To initiate a return, please contact our customer service team within 7 days of delivery.
- You can reach us via email at [Customer Service Email] or call us at [Customer Service Phone Number].
- Please provide your order number and details of the item(s) you wish to return.
3. Return Authorization:
- Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number.
- Please ensure that the RMA number is clearly marked on the return package.
4. Return Shipping:
- Customers are responsible for return shipping costs, except in cases where the return is due to a mistake on our part or if the item received is defective.
- We recommend using a trackable shipping service to ensure the safe return of your item(s).
5. Inspection and Processing:
- Upon receiving your returned item(s), our team will inspect them to ensure they meet the return policy criteria.
- Refunds or replacements will be processed within 5 business days after the inspection is completed.
6. Refund Method:
- Refunds will be issued to the original payment method used for the purchase.
- Please note that shipping fees (if applicable) are non-refundable.
7. Contact Us:
- If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We're here to assist you.
Thank you for shopping with us!
Oppenmart
Oppenmart@gmail.com
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