June 15, 2025

At Oppenmart, we want you to shop with confidence. If you're not satisfied with a product, we offer a simple and fair return process.

✅ 1. Return Eligibility

You can return a product if:

• It's damaged, defective, or not as described

• You received the wrong item

• The item is unused and in its original packaging

• The return request is made within 7 days of delivery

🚫 2. Items Not Eligible for Return

We do not accept returns for:

• Used, washed, or damaged products not caused by our delivery

• Perishable goods like food or flowers

• Digital products, once downloaded or activated

• Undergarments, for hygiene reasons

• Items marked as “Final Sale”

📦 3. Return Conditions

To complete your return:

• The item must be in its original packaging

• You must include proof of purchase (receipt or order number)

• All tags, manuals, accessories must be intact

🛍️ 4. Return Process

1. Log in to your Oppenmart account

2. Go to My Orders → Select the Order → Tap "Request Return"

3. Upload clear photos showing the item condition

4. Choose return method: pickup or drop-off

5. Wait for our approval (within 1–2 business days)

💸 5. Return Shipping

• If the return is due to our mistake (wrong or defective item), Oppenmart will cover return shipping costs.

• If returning for personal reasons (e.g. changed mind), the customer covers the return shipping.

🔁 6. Exchange Option

You may request an exchange instead of a refund (e.g. size, color, replacement), subject to availability.

💬 7. Support Contact

Questions or issues?

📧 Support@oppenmart.com
📞 +255 699 125 610
📱 WhatsApp: +91 8141193802