June 15, 2025

At Oppenmart, your satisfaction is our top priority. If you're not entirely happy with your purchase, we’re here to help with a smooth and fair refund process.

📦 1. Eligibility for Refunds

You may request a refund if:

• The item arrived damaged, defective, or not as described

• You received the wrong item

• The order was canceled before shipping

• The product is not working properly or is incomplete

🚫 2. Non-Refundable Items

We do not offer refunds for:

• Digital products or software once downloaded

• Perishable items (e.g., food, flowers)

• Items damaged due to misuse or not in original condition

• Items marked as “Final Sale” or non-returnable

🕒 3. Refund Request Period

• Refund requests must be made within 7 days from the delivery date.

• Requests beyond this period may not be accepted.

📤 4. How to Request a Refund

Please follow these steps:

1. Log in to your Oppenmart account

2. Go to My Orders → Click on the order → Tap "Request Refund"

3. Provide photos or video proof of the issue

4. Wait for confirmation via email or in-app

Our support team will review your request within 2 business days.

💳 5. Refund Method

• Refunds will be issued to your original payment method (Mobile Money, Card, etc.) within 5–10 business days

• If you paid Cash on Delivery, we’ll offer a store credit or mobile transfer

🔁 6. Returns (if required)

Some refunds may require you to return the product. If so:

• You’ll be provided with a return pickup or drop-off option

• The item must be returned unused and in its original packaging

💬 7. Need Help?

For any refund questions, reach out to our support team:

📧 support@oppenmart.com
📞 +91 8141193802