June 15, 2025

At Oppenmart, we understand that plans can change. That’s why we allow order cancellations under certain conditions.

✅ 1. When Can You Cancel an Order?

You can cancel your order before it is shipped or prepared for delivery. Cancellation is allowed if:

• The order is still pending or processing

• The item has not been packed, dispatched, or delivered

• It is within 1 hour of placing the order (recommended)

🚫 2. When Cancellation Is Not Allowed

Your order cannot be canceled if:

• It has already been shipped or out for delivery

• It's a non-cancelable item (e.g. perishable, digital, final sale)

• It was a custom-made or pre-ordered item

In such cases, you may request a return instead (see Return Policy).

🛠️ 3. How to Cancel an Order

To cancel an order:

1. Go to My Orders in your Oppenmart account

2. Click the order you want to cancel

3. Tap “Cancel Order” and choose a reason

4. You'll receive a cancellation confirmation by SMS/email

💸 4. Refund After Cancellation

If you paid in advance:

• A full refund will be processed within 5–10 business days

• Refunds go to your original payment method (Mobile Money, Card, etc.)

If you chose Cash on Delivery, no refund is required.

🧑‍💻 5. Need Help Cancelling?

If you face any issues, contact our support team immediately:

📧 support@oppenmart.com
📞 +91 8141193802